Shipping policy
SHIPPING POLICY
Order Processing
Orders placed before our daily cut-off time are normally dispatched the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays may be processed on the next business day.
All orders are securely packaged before dispatch.
Shipping Options
We currently offer the following shipping options:
Standard Shipping
Estimated delivery: 4–5 business days
Free on orders over $200.
Premium Shipping
Estimated delivery: 2–3 business days
Available at checkout.
Express Shipping
Estimated delivery: 1–2 business days
Available at checkout.
Delivery estimates begin once your order has been dispatched.
Tracking
All orders are shipped with tracking.
Once your order has been dispatched, tracking information will be provided so you can follow your shipment from dispatch to delivery.
Delivery Times
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, weekends, public holidays, or other logistical disruptions.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
hello@keptaside.com
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Lost or Damaged Shipments
If your order appears to be lost in transit or arrives damaged, please contact us at hello@keptaside.com with your order number and any relevant information or photographs.
We will review the matter and assist you with the appropriate next steps.
International Shipping
International delivery times may vary depending on the destination and customs processing.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties or import charges are the responsibility of the customer.
Returns
Returns and exchanges are subject to our Return & Refund Policy.
Contact
For shipping questions or assistance with an order, please contact:
hello@keptaside.com