Help center

Do You Offer Expedited Shipping?

Yes! We offer multiple expedited shipping options to ensure you receive your order as quickly as possible. Below is a breakdown of our available shipping methods, estimated delivery times, and costs.

Expedited Shipping Options

We provide three shipping tiers, including Premium and Express Shipping for faster delivery:

1- Standard Shipping – $8.99 USD

• Delivery Time: 3-5 business days (once shipped)
• Free on orders over $150 USD

2- Premium Shipping – $14.99 USD 🚀

• Delivery Time: 2-3 business days (once shipped)
• Free on orders over $250 USD

3- Express Shipping – $34.99 USD ⚡

• Delivery Time: 1-2 business days (once shipped)
• Free on orders over $750 USD

When Will My Order Ship?

• Orders are processed Monday–Saturday during store hours.
• Processing typically takes 1-2 business days before shipment.
• You will receive a tracking number via email once your order ships.

Can I Upgrade My Shipping After Placing an Order?

Once an order is placed, we cannot modify the shipping method. If you need faster shipping, we recommend canceling your order (if it hasn’t shipped yet) and placing a new order with Premium or Express Shipping.

How Can I Track My Expedited Order?

Once your order ships, you’ll receive a tracking link via email. You can track your package directly through the carrier’s website.

Important Shipping Notes

• Weekends & Holidays: Business days do not include Sundays or holidays.
• Processing Time: Shipping time begins after your order has been processed.
• Carrier Delays: While we work to get your order out quickly, we are not responsible for delays caused by the shipping carrier.

Need More Help?

Email us at: hello@keptaside.com

Once an order is placed, we cannot guarantee any changes. Our team works quickly to process and ship orders, which means that even if you contact us immediately, we may not be able to modify your order. However, if you need to make a change, reach out to us as soon as possible, and we will do our best to assist you.

Can I Change or Add Items to My Order?

• If your order has not been processed or shipped yet, we may be able to cancel it so you can place a new order.
• Once an order is processed, no changes can be made.
• If you need additional items, we recommend placing a separate order.

Can I Change My Shipping Method?

• If your order has not yet shipped, we may be able to upgrade your shipping.
• Once your order is processed, we cannot change the shipping method.

What Should I Do If I Need to Make a Change?

📩 Email us immediately at: Hello@keptaside.com

 with your request. While we cannot guarantee any changes, we’ll do our best to assist you.

At Kept Aside, we offer multiple shipping options based on your needs. Below is a breakdown of our shipping costs and estimated delivery times.

Note: Shipping times begin after your order has been processed (typically 1-2 business days).

Shipping Rates & Delivery Times

1- Standard Shipping – $8.99 USD

• Estimated Delivery:3-5 business days (once shipped)
• Free on orders over $150 USD

1- Premium Shipping – $14.99 USD 🚀

• Estimated Delivery:2-3 business days (once shipped)
• Free on orders over $250 USD

3- Express Shipping – $34.99 USD ⚡

• Estimated Delivery:1-2 business days (once shipped)
• Free on orders over $750 USD

Yes! Kept Aside offers free shipping on orders that meet the minimum purchase amount. Free shipping is automatically applied at checkout when your order qualifies.

Free Shipping Tiers

 Standard Shipping – FREE on orders over $150 USD

• Estimated Delivery: 3-5 business days (after processing)

 Premium Shipping – FREE on orders over $250 USD 

• Estimated Delivery: 2-3 business days (after processing)

 Express Shipping – FREE on orders over $750 USD 

• Estimated Delivery: 1-2 business days (after processing)

 Note: Shipping times begin after order processing (typically 1-2 business days).

Refund Policy

• We do offer refunds on any purchases.
  

Exchange & Store Credit Policy

We understand that sizing can sometimes be tricky, so we do offer size exchanges and store credit under the following conditions:

What Items Are Eligible for an Exchange or Store Credit?

• Items must be returned within 7 days of delivery.
• Items must be in brand-new condition (unworn, unwashed, and with all original tags and packaging).
• If the size you need is not available, we will issue store credit instead.

What Items Are NOT Eligible for Exchange or Store Credit?

• Items that show signs of wear, damage, or missing tags.
• Items returned after 7 days.