Refund policy

Free 14-day returns

Kept Aside offers free returns on eligible items. To request a return, email hello@keptaside.com within 14 days of delivery with your order number and reason for returning the item. Once we approve your request, we’ll send you a prepaid return shipping label and instructions.

Items must be unused, unworn, and in their original condition, with all original tags, packaging, accessories, and documentation. Please wait for approval before sending your return.

Refunds

We’ll inspect your return when it arrives. If approved, we’ll issue your refund to your original payment method. Please allow 5–10 business days after approval for it to appear. Timing may vary by payment provider. Original delivery charges are non-refundable unless the item arrived damaged, defective, or incorrect, or a refund is required by law.

Exchanges

Request an exchange within 14 days of delivery. The same eligibility requirements apply, and exchanges depend on product and size availability.

Discounted and Final Sale items

Discounted items are eligible for return unless clearly marked Final Sale at the time of purchase. Final Sale items are eligible for a remedy if they arrive damaged, defective, or incorrect, are confirmed to be inauthentic, or where required by law.

Damaged, defective, or incorrect items

Email hello@keptaside.com as soon as possible with your order number and clear photos of the item and packaging. If we confirm the issue, we’ll arrange a replacement, exchange, or full refund at no additional cost to you.

Authenticity guarantee

Every item sold by Kept Aside is guaranteed authentic. If your item is confirmed to be inauthentic, we’ll issue a full refund.

Cancellations

To request a cancellation, email hello@keptaside.com as soon as possible. Orders can be cancelled before processing. Once an order has been processed, packed, or shipped, the return policy applies.