Refund policy
Return, Exchange & Refund Policy
At Kept Aside, every order is carefully inspected and prepared before dispatch. Due to the exclusive and limited-availability nature of many of our products, we strongly encourage customers to carefully review all product details, sizing, colors, and specifications before completing their purchase.
Returns & Exchanges
If there is an issue with your order, please contact our customer care team as soon as possible after receiving your item. All requests are reviewed individually.
Where eligible, we will prioritize an exchange or store credit to provide the most appropriate resolution.
To be eligible for consideration, products must remain in their original, unused and unworn condition, including all original packaging, tags, accessories, protective materials, and documentation.
Products showing signs of wear, use, alteration, damage, removed or missing tags, or incomplete packaging may not be accepted. All returned products are subject to inspection by our team before a resolution is approved.
Order Cancellations
Cancellation requests can only be considered before an order enters the packing and fulfillment process.
Once an order has been packed, we are unable to accept a cancellation request, even if the package has not yet been collected or dispatched by the courier.
Customers wishing to request a cancellation should contact us as soon as possible after placing their order.
Where a cancellation is accepted, any applicable cancellation charges, payment processing costs, shipping charges, return shipping costs, or shipping-label fees are the responsibility of the customer and will not be covered by Kept Aside, to the extent permitted by applicable law.
Shipping & Return Costs
For discretionary returns or exchanges, all shipping and return-related expenses, including the cost of return shipping labels, are the responsibility of the customer.
Original shipping charges and other costs already incurred in fulfilling an order may not be refundable, except where the item received was incorrect, defective, or where otherwise required by applicable law.
We recommend using a tracked and insured shipping service when returning an eligible product. Kept Aside cannot be held responsible for return shipments that are lost or damaged before reaching our facility.
Promotional & Final Sale Items
Products purchased during promotional periods, using promotional or discount codes, or identified as Final Sale may not be eligible for return, exchange, or refund, except where required by applicable law or where the product is confirmed to be incorrect, defective, or otherwise eligible for a remedy.
Authenticity Guarantee
Kept Aside guarantees the authenticity of every product we sell.
Our products are sourced and reviewed through our authentication and quality-control process, and we stand behind the authenticity of every item supplied to our customers.
If a product purchased from Kept Aside is determined to be not authentic, we will issue a full refund immediately.
Our Authenticity Guarantee takes precedence over our standard return conditions in cases where a product is determined not to be authentic.
Incorrect or Damaged Items
In the unlikely event that you receive an incorrect or damaged product, please contact our customer care team as soon as possible and provide your order information along with clear photographs of the product, packaging, and any relevant issue.
Once the issue has been reviewed and confirmed, our team will arrange the appropriate resolution. Where the issue is confirmed to have resulted from an error on our part, the customer will not be responsible for the associated return shipping costs.
Refunds
Where a monetary refund is approved, the refund will be processed after the product has been returned, received, and successfully inspected by our team.
Approved refunds will generally be issued to the original payment method. Any applicable customer-responsible charges may be deducted where permitted by law. The time required for funds to appear may vary depending on the customer’s bank or payment provider.
By completing a purchase with Kept Aside, the customer acknowledges that they have reviewed the relevant product information and this Return, Exchange & Refund Policy before placing their order.